Privacy Policy

Last updated: October 29, 2026

What changed on October 29, 2026: our texts list what we send, start with one text asking you to reply YES, and go Monday to Saturday. Our hair quiz no longer asks about shedding or your health.

What changed on October 28, 2026: we name the services that run our forms, texts and inbox, and we made the under-18 sentence clearer.

What changed on October 27, 2026: our quiz no longer asks about your scalp, and the quiz is for adults only.

What changed on October 24, 2026: we say what your emailed routine includes, we say texts stop within 10 business days when you ask by email or phone, we keep health details you send us by message or photo for 12 months.

What changed on October 18, 2026: we now send marketing texts to people who tick our texting box, we list every way we use information, and we say how long we keep it. Nothing new applies to information you gave us before this date unless you agree.

Sunkissed Soul LLC (“Sunkissed Soul,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through sunkissedsoul.com and related forms, surveys, communications, and customer-care services.

1. Personal Information We Collect

Information You Provide Directly

Depending on how you interact with us, we may collect:

Contact information, such as your name, email address, telephone number, and mailing or shipping address.
Birthday information when you choose to provide it.
Sample requests, product interests, preferences, order-related information, and customer-service history.
Your email and text-message communication preferences.
Information you include in forms, surveys, quizzes, chat messages, emails, text messages, or other communications with us.
Records of your consent, including the consent language presented to you, the date and time of consent, the page it came from and its time zone, and opt-out history.
Your mailing address, when you give it to us or when it comes with your order, so we can mail your welcome kit and cards.
Photos you choose to send us, and feedback you give after an order.
The name of the person who referred you, if you tell us.
If you share your Instagram or TikTok handle, or how you found us, we use it only to match your message or sign-up to you. We never use it to message you first.
Order details shared with us by the company that makes and ships our products, such as what you ordered and when.

Please don’t send us health details. If a product irritates your skin or scalp and you tell us, or send us a photo of it, we use what you send only to help you with that product, and we keep it for 12 months after we last hear from you.

Hair Quiz Answers

Our hair quiz asks about your hair: how it looks and feels, how you care for it and what you’d like to change. The routine we email you is kept with your email address.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect information such as your IP address, browser and device type, operating system, referring page, pages viewed, links clicked, approximate location derived from IP address, dates and times of visits, and other website-use information. We may collect this information through cookies, logs, and similar technologies.

Information From Service Providers and Other Sources

We may receive information from services that help us operate forms, surveys, customer relationship management, website hosting, email, text messaging, sample fulfillment, shipping, or customer care. We use this information only for the purposes described in this Policy. We may also get your name from a customer who tells us you referred her, so we can thank you.

2. How We Use Personal Information

We use personal information only for these purposes:

To give you what you ask for: your quiz results, your routine by email, answers to your questions, and samples.
Customer care after an order: a welcome email with how to use your products, a follow-up 15 to 20 days later, help with your routine, and help if you have a reaction.
To mail you a welcome kit after your first order, a birthday card or kit, holiday cards and thank-you notes.
To thank the person who referred you, by mail or email, when you tell us their name.
To ask for your feedback and photos, and to keep them so we can follow up on your routine. We post a photo or quote only with your separate written permission.
To pass a reaction report to the company that makes the product, so their customer care can help, only when you give us permission each time.
Marketing emails, if you agree: hair guides, tips, offers, new products, launches, reorder reminders and birthday notes.
Texts, if you tick that box. Every text we send counts as marketing, sent Monday to Saturday, 9 am to 5 pm your time, never on Sundays, except the one text asking you to reply YES, which comes right away when you tick the box. If you text us to stop or for help, you get an automatic reply right away.
To fit our emails and texts to you using your hair answers, the products you chose and your birthday. We never use health details, or anything we work out from them, for marketing or ads.
To keep records of your consent and opt-outs, and to honor them.
To run, secure, fix and improve the website.
To look at trends across customers so we can improve the products we recommend, our guides and our care.
To prevent fraud and misuse, comply with law, handle legal claims, and keep business records.
If our business is ever sold or merged, to transfer records to the new owner, who must follow this Policy.

We don’t sell your personal information. We don’t share it for targeted ads, and we don’t use advertising pixels from social media or ad companies. We don’t collect, use or sell personal information to train AI large language models. If we ever want to use your information for something not on this list, we will tell you first and ask for your consent where the law requires it, and we will not apply it to information we already have without your consent.

3. Email and Text-Message Choices

Email

If you agree to marketing emails, every one has an unsubscribe link and our mailing address. We act on an unsubscribe within 10 business days, usually much sooner. We may still send emails you need, like your routine or an answer to your question.

Text Messages

We send automated marketing texts from 855-588-7685 only to people who tick our texting box. They include quiz follow-ups, order updates, hair tips, pending order reminders, new products and offers. When you tick the box, you get one text right away asking you to reply YES. After that, we send them Monday to Saturday, 9 am to 5 pm your time, never on Sundays, and only to US mobile numbers. If you text us to stop or for help, you get an automatic reply right away. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to any text to stop all texts from us; you get one text to confirm, and then no more. You can also tell us by email or phone and we stop within 10 business days. Full terms: https://sunkissedsoul.com/terms

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be sold or shared with any third parties.

Health Details

We don’t ask for health details. Anything about your health that you send us, like a product that irritated your skin or scalp, is used only as our Consumer Health Data Privacy Policy describes. We never use them for marketing or ads, and we share them only with the companies that run our customer records and our email inbox for us, or with the company that makes a product you had a reaction to when you give separate permission.

4. How We Disclose Personal Information

We do not sell, rent, or trade your personal information.

We share personal information only with:

HighLevel (LeadConnector), which runs our customer records, forms, email and texting, for us.
The company that carries our text messages, for us.
Google Workspace, which runs our email inbox, for us.
Our website host, for us.
The postal service and any shipping-label service we use, when we mail you something.
The company that makes a product you had a reaction to, only for a reaction report you allow.
Professional advisers, such as attorneys and accountants, when needed.
The services that supply our website’s fonts and icons. Like any website request, they can see your device’s IP address and the page you’re on.
Courts, regulators or others when the law requires it, or to protect rights and safety, investigate fraud or enforce our agreements, as described below.
A new owner, if our business is ever sold or merged, as described in section 2.

Each company that works for us may use your information only to do that work for us.

These providers may access personal information only as needed to perform services for us and are expected to protect it and not use it for their own independent marketing purposes.

We may also disclose information when reasonably necessary to comply with law, legal process, or governmental requests; protect the rights, safety, or property of Sunkissed Soul, our customers, or others; investigate fraud or security incidents; or enforce our agreements.

5. Cookies and Similar Technologies

Cookies and similar technologies help the website function, remember preferences, and improve performance. Your browser may allow you to block or delete cookies. Disabling cookies may affect how some website features function.

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, the website does not currently respond to them. If we become legally required to recognize a browser-based privacy preference signal, we will do so as required by applicable law.

6. Data Retention

We keep personal information only as long as we need it for the purposes in this Policy:

Contact details, hair answers and messages: while you are our customer or contact, then 3 years after we last hear from you.
Health details you send us: until you withdraw consent or ask us to delete them, or 12 months after we last hear from you, whichever is first.
Mailing address: until 1 year after we last mail you something.
Photos: until you ask us to delete them, or 2 years after we last hear from you; scalp or other health-related photos and messages, 12 months.
Records of your consent and opt-outs: 5 years after our last message to you. If you text STOP or unsubscribe, we keep your number or email and the date for as long as we send texts or emails, and at least 10 years, so we never contact you by mistake. We keep this even if you ask us to delete your other information.
Business and tax records: as long as the law requires.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Privacy Requests

Depending on where you live and subject to applicable law, you may ask us to:

Confirm whether we hold personal information about you.
Provide access to certain personal information.
Correct inaccurate personal information.
Delete certain personal information.
Update your communication preferences.

To make a request, email info@sunkissedsoul.com. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. We will respond as required by applicable law.

You can also ask us to stop using your information for marketing, to withdraw any consent you gave, or to tell you who we shared your information with. We stop marketing emails and texts within 10 business days. Texting STOP stops texts at once. For any other request, we let you know we got it within 10 business days and answer within 45 days. If we need more time, we tell you why within those 45 days, and we take no more than 45 days more. We delete health details within 15 days of confirming the request is yours. If we turn down your request, you can appeal by replying with the word “appeal”. We answer an appeal within 45 days. If we still say no, we tell you how to contact your state attorney general. We won’t treat you differently for using these rights.

California residents may use the same contact method to request review, correction, or deletion of personal information.

9. Children and Teens

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. Visitors under 18 may read the website. Our hair quiz is for adults: if someone tells the quiz they are under 18, it stops and stores nothing. If you believe someone under 18 has given us personal information, contact us so we can delete it.

10. Third-Party Websites

The website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last updated” date identifies the current version. If we make material changes, we will provide notice through the website, by email, or through another appropriate method before or when the changes take effect, as required by law.

12. Contact Us

Sunkissed Soul LLC
30 N Gould St N
Sheridan, WY 82801

Legal, Privacy, and Business Inquiries: info@sunkissedsoul.com
Business Phone: 855-580-7685
Website: https://sunkissedsoul.com